How do I report a fault with my EV-charging box?
Error reporting
The warranty for charging box and installations that are carried out by our installers is two years from the time of installation. Keep in mind that if you have hired your own electrician and the charging box’s fault is due to incorrect installation, the warranty on the charging box does not cover this.
To report a fault with your charging box at home, we need information from you to be able to take care of your fault report.
Make a report
For the KEBA P30 EV-charging box, proceed to the error report by clicking here
For the EV-charging box GARO GLB+ proceed to the error report by clicking here
ATTENTION! Remember not to break the manufacturer’s seal in the charging box marked marked red below and marked with Warranty Seal, which mainly applies to charging boxes from Keba (see picture). If it is broken, it means that the warranty is used up.
Here you can see examples of the images that you must attach to your report for the Keba EV-charging box.
If you want Mer to troubleshoot your EV-charging box, you can find the price list here
If the error report concerns a public charging station, please contact our customer service by phone or e-mail here