{"id":21512,"date":"2022-12-14T08:31:15","date_gmt":"2022-12-14T07:31:15","guid":{"rendered":"https:\/\/se.mer.eco\/mer\/faq\/exempelbilder-vid-felanmalan\/"},"modified":"2023-11-07T11:17:46","modified_gmt":"2023-11-07T10:17:46","slug":"example-of-pictures-needed-for-error-report","status":"publish","type":"faq","link":"https:\/\/se.mer.eco\/en\/mer\/faq\/example-of-pictures-needed-for-error-report\/","title":{"rendered":"Example of pictures needed for error report"},"template":"","category_faq":[],"class_list":["post-21512","faq","type-faq","status-publish","hentry"],"acf":{"faq_answer":"Below you will find sample images that must be attached so that your error report is complete and so that we can handle it. Remember to turn off the power to the charging box before opening it. You do this by turning off the personal protection switch that was installed in connection with the installation of your charging box.\r\n\r\n<strong>Note that a broken manufacturer's seal means that the warranty is used up (see picture further down)<\/strong>\r\n\r\n1. Serial number (located on a white sticker on the charging box and abbreviated SN) can be located both on top of the charging box or under the main cover.\r\n\r\n<img class=\" wp-image-1856 alignnone\" src=\"https:\/\/se.mer.eco\/wp-content\/uploads\/sites\/7\/2022\/12\/Screenshot-2022-12-02-at-14.16.12-591x900.png\" alt=\"Exempelbilder vid felanm\u00e4lan\" width=\"259\" height=\"394\" \/>\r\n\r\n2. Picture of the charging box before the cover is removed.\r\n\r\n<img class=\" wp-image-1855 alignnone\" src=\"https:\/\/se.mer.eco\/wp-content\/uploads\/sites\/7\/2022\/12\/Screenshot-2022-12-02-at-14.16.18.png\" alt=\"Exempelbilder vid felanm\u00e4lan\" width=\"247\" height=\"429\" \/>\r\n\r\n3. Any error code that the charging box displays at the various diodes on the front\r\n\r\n<img class=\" wp-image-1854 alignnone\" src=\"https:\/\/se.mer.eco\/wp-content\/uploads\/sites\/7\/2022\/12\/Screenshot-2022-12-02-at-14.16.23.png\" alt=\"Exempelbilder vid felanm\u00e4lan\" width=\"243\" height=\"212\" \/>\r\n\r\n4. Unscrew the cover. See picture below for where you can (green) and can't (red) screw when you have removed the outer cover.\r\n\r\n<img class=\" wp-image-1853 alignnone\" src=\"https:\/\/se.mer.eco\/wp-content\/uploads\/sites\/7\/2022\/12\/Screenshot-2022-12-02-at-14.16.28.png\" alt=\"Exempelbilder vid felanm\u00e4lan\" width=\"247\" height=\"232\" \/>\r\n\r\n5. Picture of under the cover and the small black green marked hatch, showing the wiring.\r\n\r\n<img class=\" wp-image-1852 alignnone\" src=\"https:\/\/se.mer.eco\/wp-content\/uploads\/sites\/7\/2022\/12\/Screenshot-2022-12-02-at-14.16.32.png\" alt=\"Exempelbilder vid felanm\u00e4lan\" width=\"213\" height=\"280\" \/>\r\n\r\n6. Picture of under the cover small black hatch showing dip switches.\r\n\r\n<img class=\" wp-image-1851 alignnone\" src=\"https:\/\/se.mer.eco\/wp-content\/uploads\/sites\/7\/2022\/12\/Screenshot-2022-12-02-at-14.16.36.png\" alt=\"Exempelbilder vid felanm\u00e4lan\" width=\"348\" height=\"247\" \/>\r\n\r\n7. If you have a charging box with a fixed cable, a picture of the charging glove is also required.\r\n\r\n<img class=\" wp-image-1850 alignnone\" src=\"https:\/\/se.mer.eco\/wp-content\/uploads\/sites\/7\/2022\/12\/Screenshot-2022-12-02-at-14.16.41.png\" alt=\"Exempelbilder vid felanm\u00e4lan\" width=\"261\" height=\"342\" \/>\r\n\r\n8. Image of seal (where the cables enter your charging box)\r\n\r\n<img class=\" wp-image-1849 alignnone\" src=\"https:\/\/se.mer.eco\/wp-content\/uploads\/sites\/7\/2022\/12\/Screenshot-2022-12-02-at-14.16.45.png\" alt=\"Exempelbilder vid felanm\u00e4lan\" width=\"250\" height=\"318\" \/>\r\n\r\nYou can find the manual for the KEBA P30 <a href=\"https:\/\/www.keba.com\/en\/emobility\/service-support\/downloads\/Downloads\" target=\"_blank\" rel=\"noopener\"><strong>here<\/strong><\/a> for further information on how to open the charging box.\r\n\r\n<strong>Remember not to break the manufacturer's seal on the charging box (see below), if it is broken it means that the warranty is used up and the matter for repair is not handled.<\/strong>\r\n\r\n<img class=\" wp-image-1846 alignnone\" src=\"https:\/\/se.mer.eco\/wp-content\/uploads\/sites\/7\/2022\/12\/Screenshot-2022-12-02-at-14.08.57-575x900.png\" alt=\"Hur felanm\u00e4ler jag min laddbox?\" width=\"299\" height=\"468\" \/>","faq_pinned":false},"_links":{"self":[{"href":"https:\/\/se.mer.eco\/en\/wp-json\/wp\/v2\/faq\/21512","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/se.mer.eco\/en\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/se.mer.eco\/en\/wp-json\/wp\/v2\/types\/faq"}],"wp:attachment":[{"href":"https:\/\/se.mer.eco\/en\/wp-json\/wp\/v2\/media?parent=21512"}],"wp:term":[{"taxonomy":"category_faq","embeddable":true,"href":"https:\/\/se.mer.eco\/en\/wp-json\/wp\/v2\/category_faq?post=21512"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}