{"id":21118,"date":"2022-12-02T14:08:27","date_gmt":"2022-12-02T13:08:27","guid":{"rendered":"https:\/\/se.mer.eco\/mer\/faq\/hur-felanmaler-jag-min-laddbox\/"},"modified":"2024-11-28T09:57:58","modified_gmt":"2024-11-28T08:57:58","slug":"hur-felanmaler-jag-min-laddbox","status":"publish","type":"faq","link":"https:\/\/se.mer.eco\/en\/mer\/faq\/hur-felanmaler-jag-min-laddbox\/","title":{"rendered":"How do I report a fault with my EV-charging box?"},"template":"","category_faq":[],"class_list":["post-21118","faq","type-faq","status-publish","hentry"],"acf":{"faq_answer":"The warranty for charging box and installations that are carried out by our installers is two years from the time of installation. Keep in mind that if you have hired your own electrician and the charging box's fault is due to incorrect installation, the warranty on the charging box does not cover this.\r\n\r\nTo report a fault with your charging box at home, we need information from you to be able to take care of your fault report.\r\n<h4>Make a report<\/h4>\r\nFor the KEBA P30 EV-charging box, proceed to the error report by clicking <strong><a href=\"https:\/\/se.driver.mer.eco\/form\/reportErrorKeba\">here<\/a><\/strong>\r\n\r\nFor the EV-charging box GARO GLB+ proceed to the error report by clicking\u00a0<strong><a href=\"https:\/\/se.driver.mer.eco\/form\/reportErrorGaro\">here<\/a><\/strong>\r\n\r\n<strong>ATTENTION<\/strong>! Remember not to break the manufacturer's seal in the charging box marked marked red below and marked with Warranty Seal, which mainly applies to charging boxes from Keba (see picture). If it is broken, it means that the warranty is used up.\r\n\r\n<img class=\"size-medium wp-image-1846 alignnone\" src=\"https:\/\/se.mer.eco\/wp-content\/uploads\/sites\/7\/2022\/12\/Screenshot-2022-12-02-at-14.08.57-575x900.png\" alt=\"Hur felanm\u00e4ler jag min laddbox?\" width=\"575\" height=\"900\" \/>\r\n\r\n<a href=\"https:\/\/se.mer.eco\/mer\/faq\/exempelbilder-vid-felanmalan\/\"><strong>Here<\/strong><\/a> you can see examples of the images that you must attach to your report for the Keba EV-charging box.\r\n\r\nIf you want Mer to troubleshoot your EV-charging box, you can find the price list <strong><a href=\"https:\/\/se.mer.eco\/\">here<\/a><\/strong>\r\n\r\nIf the error report concerns a public charging station, please contact our customer service by phone or e-mail <strong><a href=\"https:\/\/se.mer.eco\/mer\/kontakta-oss\/\">here<\/a><\/strong>","faq_pinned":true},"_links":{"self":[{"href":"https:\/\/se.mer.eco\/en\/wp-json\/wp\/v2\/faq\/21118","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/se.mer.eco\/en\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/se.mer.eco\/en\/wp-json\/wp\/v2\/types\/faq"}],"wp:attachment":[{"href":"https:\/\/se.mer.eco\/en\/wp-json\/wp\/v2\/media?parent=21118"}],"wp:term":[{"taxonomy":"category_faq","embeddable":true,"href":"https:\/\/se.mer.eco\/en\/wp-json\/wp\/v2\/category_faq?post=21118"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}