I have received an email about a failed payment – what do I do now?


Mer’s app | Payment

If you have received an email about a failed payment, this means that we were unable to make a withdrawal from the payment card you registered on your account in the app. You need to remove the card that is inserted and insert a new one or make sure that there is enough money in your account.

Contact our customer service at [email protected] or by phone 0774-433 900 when the change is made so we can ensure that the payment goes through.